OKAI NEON Ultra ES40 E-Scooter - High-Performance City Scooter

SHIPPING MODES

• Economy (FREE): This shipping is completely free to all. Delivery period can take up to 8 days to arrives. This mode is suitable for people who have no rush with receiving the items. You will receive the tracking number for your shipment delivery.

Customer Satisfaction Is Our Calling Card

To be the best you have to do things differently. That's why unlike most of our competitors who offer free shipping on orders over a certain dollar amount, we offer free shipping on every order - big or small. We understand that your money is important to you and we work hard to keep as much of it in your pocket as possible.

PROCESSING ORDERS

After placing your order, You will receive an email confirmation. Please keep this email as proof of your purchase.

Delivery is between Monday and Friday. Weekend deliveries will only occur if a Shipping Service contacts you to make arrangements. This is not undertaken by Kryptex Tradings.

When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment.

Some advantages you get with our shipping program include:

• Enclosed Trailer Shipping to protect your new golf cart unit from any road debris
• Don’t have a loading dock? No problem, Moto Electric Vehicles will arrange an off-load wrecker to meet the truck at your location!
• Experienced Shipping Staff that will lock down your unit which will prevent any paint scratches or damage to the vehicle
• Constant Updates Available on where your product is currently at on the road

DELIVERY ISSUES

It is important to check your delivery immediately upon receipt. If you receive a damaged item please contact our customer service team as soon as possible and please keep the item until advised. If you are asked to return a damaged item, we will pay for the postage. If you receive an incorrect item, PLEASE DO NOT open the item. We will require that the incorrect item is returned in the original packaging which will be at our cost.

PRICES AND PAYMENT

All prices on our website are in CAD. Prices are subject to change without notice.

Some FAQs about Shipping

1. Do you ship outside Canada? Due to the cost of shipping large products, we do not currently ship outside Canada.
2. How will my order be delivered? Regular shipping is curb-side delivery. Customers will be responsible for unloading the shipment off the truck. The shipper will call to set up an appointment before delivery. We suggest having someone to help the delivery person unload the shipment.
3. When will my order arrive? Every product on our site has an estimated Lead Time - the number of business days it takes for an item to be processed and prepared for shipment at the warehouse. To provide you with the greatest selection on the internet, we ship from warehouses all over the country. Each lead time varies based on many different factors. Some warehouses stock items that can be shipped the same day or within 24 hours. Others items require a longer time (e.g. 5 days). 

We have a 30-day return policy, which means you have up till 30 days after receiving your items, to be eligible to request for a refund.

REFUND POLICY LINK